Terms and Conditions

Last Updated: June 15, 2025

1. Introduction

Welcome to LunoSleep. These Terms and Conditions govern your use of the LunoSleep website and services, the purchase and use of LunoSleep products, and your relationship with LunoSleep Pty Ltd. Throughout this document, "we", "us", and "our" refer to LunoSleep Pty Ltd, and "you" refers to the user or customer.

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. General Terms of Use

The content of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us for use by third parties as outlined in our Privacy Policy.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Product Information and Orders

3.1 Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we cannot guarantee that your computer's display of any color will be accurate, and product images are for illustrative purposes only. Actual products may vary slightly in appearance.

3.2 Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

3.3 Pricing and Payment

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices for products displayed on our website at any time before you place an order. Payment must be made in full before the dispatch of any products.

4. Shipping and Delivery

We ship to addresses within Australia and to select international destinations. Delivery times are estimates only and commence from the date of dispatch, not the date of order. We are not responsible for any delays caused by destination customs clearance processes.

Risk of loss and damage for products passes to you upon delivery. However, title to the products will not pass to you until we have received full payment of all sums due in respect of the products, including any delivery charges.

5. Returns and Warranty

5.1 Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

5.2 Warranty

LunoSleep products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your rights under the Australian Consumer Law, LunoSleep provides a voluntary warranty for our products against defects in materials and workmanship for a period of 2 years from the date of purchase.

6. Intellectual Property

All content included on our website, such as text, graphics, logos, images, digital downloads, data compilations, and software, is the property of LunoSleep or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of LunoSleep and protected by Australian and international copyright laws.

Our trademarks and trade dress may not be used in connection with any product or service that is not LunoSleep's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits LunoSleep.

7. User Conduct and Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws, regulations, or these Terms and Conditions
  • Infringe the rights of any third party, including but not limited to intellectual property rights
  • Interfere with the security or otherwise abuse our website or any system resources
  • Attempt to gain unauthorized access to any portion of our website
  • Submit or transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or otherwise objectionable
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity

8. Limitation of Liability

To the maximum extent permitted by law, LunoSleep shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use our website or products
  • Any conduct or content of any third party on our website
  • Any content obtained from our website
  • Unauthorized access, use, or alteration of your transmissions or content

In no event shall LunoSleep's total liability to you for all claims related to our website or products exceed the amount paid by you to LunoSleep during the preceding six (6) months or AUD $100, whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless LunoSleep, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation by you of these Terms and Conditions or any breach by you of your representations and warranties hereunder.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through our website, or updating the "Last Updated" date at the beginning of these Terms and Conditions. The amended Terms and Conditions will be effective immediately after they are posted.

Your continued use of our website or products following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without giving effect to any principles of conflicts of law. You agree that any legal action or proceeding between you and LunoSleep shall be brought exclusively in the courts located in New South Wales, Australia.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

LunoSleep Pty Ltd
85 Oxford St
Sydney NSW 2010
Australia

Email: [email protected]
Phone: +61 2 8096 9850